SERVICES

Customer Experience Optimization Services

Customer experience is the product of interaction between an organization and a customer over the duration of their relationship. Delight customers in order to turn them into loyal advocates. 

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CUSTOMER EXPERIENCE SERVICES

Foundational

Develop a Customer Journey Map

Get a sense of your customers’ motivations, needs and pain points. A customer journey map is a visual representation of the process a customer or prospect goes through to achieve a goal with your company.

Install HubSpot Service Hub

Get set up on HubSpot Service Hub, which will have the tools their team needs to delight customers and turn them into promoters.

Reporting Set-up

Set up service team reporting.

CUSTOMER EXPERIENCE SERVICES

HelpDesk Set-up

Add Communication Channels

Add all relevant communication channels within the Conversations feature in Service Hub. This will help your clients manage, scale and leverage one-to-one communication across their site pages, Facebook, Slack and other messaging channels.

Single Inbox Set-up and Training

Set up the single inbox feature (Conversations).

Ticket System Setup and Training

Set up a service ticket system using HubSpot’s Ticket and Help Desk features. This will enable the ability to provide an exceptional customer experience.

Live Chat and Chat Bot Setup and Training

Set up live chat and chat bots across your client’s webpages. You’ll want to train them on why they should be incorporating live chat as part of their customer service strategy.

CRM Ongoing Optimization

Continually optimize CRM to ensure that records are accurate and updated.

CUSTOMER EXPERIENCE SERVICES

Knowledge Base Services

Knowledge Base Design and Setup

Design and setup a knowledge base on your client’s website to help customers help themselves. This saves their team time and let’s them focus on more complex issues.

Create and Maintain Self-Service Content

Create the self-service content that you would get added to your knowledge base.

Ticket System Setup and Training

Set up a service ticket system using HubSpot’s Ticket and Help Desk features. This will enable the ability to provide an exceptional customer experience.

CUSTOMER EXPERIENCE SERVICES

Customer Feedback Services

Setup Customer Feedback (NPS, CES, 3 Point Surveys)

Set up customer feedback surveys that align around company goals and the strategy.

Findings Report

Analyze and report on customer survey findings and decide on actionable next steps.

Promoter Advocacy Programs

Develop customer promoter advocacy programs that can support your marketing initiatives.

Customer service software that gives you all the tools you need to provide world class service.